In the event of a dispute, pursuant to Law no. 144/2015 September 8th, the consumer may use the following Alternative Dispute Resolution (RAL) entities:

  • CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo;
  • Centro de Arbitragem de Conflitos de Consumo de Lisboa.

Since all the information and contacts are available on the Consumer Portal in www.consumidor.pt.

Última actualização: 15 Abril de 2020.


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